Mactan-Cebu International Airport (MCIA) has once again raised the bar for airport excellence, securing Level 2 Airport Customer Experience Accreditation from the Airports Council International (ACI).
This milestone follows last year’s historic achievement, where MCIA became the first airport in the Philippines to receive Level 1 accreditation, setting a new benchmark for excellence.
ACI, a prestigious organization that represents airports worldwide in contributing to the safety, security, and sustainability of the global aviation industry, awarded MCIA this recognition. The Level 2 accreditation acknowledges MCIA’s effective customer experience strategy in managing daily operations and maintaining high customer satisfaction.
“Year after year, we refine our customer experience strategies by leveraging innovation and engaging in consultations with passengers and other stakeholders,” Ricia Montejo, head of Aboitiz InfraCapital (AGMCAC) Customer Experience said.
“Apart from the warm and inviting culture that the airport practices towards its passengers, we gather representatives from different age groups to seek their ideas and understand their sentiments, which are relevant in enhancing the overall airport experience,” she added.
In the course of its expansion, Athanasios Titonis, AGMCAC chief executive said MCIA is committed to following best practices compliant with government policies and global aviation standards.
“We envision a collaborative airport where management and customers share a common goal of enhancing various service aspects that promote the airport’s safety and sustainability,” he added.
“A clear and proven strategy that meets global standards is at the core of our operations. We ensure smooth movements are facilitated daily in the airport and create and manage long-term plans that put our customers first,” Julius Neri, Mactan-Cebu Airport Authority general manager said.
